:root{
  --bg:#f4f5f7; --card:#fff; --ink:#1b2230; --ink2:#3a4352; --muted:#6b7385; --line:#e3e6eb; --line2:#eef0f3;
  --brand:#1f5fd6; --brand-d:#174aa8; --brand-soft:#eaf1fd;
  --ok:#14835a; --ok-soft:#e5f5ee; --warn:#b26b00; --warn-soft:#fdf3e1; --bad:#c23b3b; --bad-soft:#fbeaea;
  --violet:#6d4bd1; --violet-soft:#f0ecfc; --grey-soft:#f0f1f4;
  --radius:10px; --shadow:0 1px 2px rgba(20,30,50,.06),0 1px 1px rgba(20,30,50,.03);
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font:14px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-size:22px;margin:0;font-weight:650;letter-spacing:-.01em}
h2{font-size:16px;margin:0 0 12px;font-weight:650}
h3{font-size:14px;margin:0 0 8px;font-weight:650}
.muted{color:var(--muted)} .small{font-size:12.5px} .nowrap{white-space:nowrap}
.right{text-align:right}

/* Layout */
.layout{display:flex;min-height:100vh}
.side{width:220px;flex:0 0 220px;background:#141b29;color:#c9d0dc;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{padding:18px 18px 14px;font-weight:700;color:#fff;font-size:15px;letter-spacing:.01em}
.brand span{display:block;font-size:11.5px;font-weight:500;color:#8b95a7;margin-top:2px}
.nav{display:flex;flex-direction:column;padding:4px 10px;gap:2px}
.nav a{color:#c9d0dc;padding:9px 10px;border-radius:8px;display:flex;align-items:center;gap:10px;font-weight:500}
.nav a:hover{background:#1f2839;text-decoration:none;color:#fff}
.nav a.on{background:#24314a;color:#fff}
.nav svg{width:17px;height:17px;flex:0 0 17px;opacity:.85}
.nav .sep{height:1px;background:#263043;margin:10px 6px}
.nav .badge{margin-left:auto}
.side-foot{margin-top:auto;padding:14px 18px;font-size:12.5px;color:#8b95a7;border-top:1px solid #222b3b}
.side-foot b{color:#e3e7ee;font-weight:600}
.side-foot form{display:inline}
.side-foot button{background:none;border:0;color:#9fb4dc;padding:0;cursor:pointer;font:inherit}
.main{flex:1;min-width:0;padding:22px 28px 60px}
.topbar{display:flex;align-items:center;gap:14px;margin-bottom:20px;flex-wrap:wrap}
.topbar .grow{flex:1}
.search{position:relative}
.search input[type=search]{width:260px;padding:8px 10px 8px 32px;border:1px solid var(--line);border-radius:8px;background:#fff;font:inherit}
.search svg{position:absolute;left:10px;top:9px;width:15px;height:15px;color:var(--muted)}
.mobile-top{display:none}

/* Cards */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}
.card + .card{margin-top:16px}
.grid > .card + .card,.grid > .kpi + .kpi{margin-top:0}
.card.flush{padding:0}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:1fr 1fr} .g3{grid-template-columns:repeat(3,1fr)} .g4{grid-template-columns:repeat(4,1fr)}
.g21{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.g-fiche{grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);align-items:start}
.section-title{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:26px 0 12px}
.section-title h2{margin:0}

/* KPI */
.kpi{padding:16px 18px}
.kpi .lbl{color:var(--muted);font-size:12.5px;font-weight:500}
.kpi .val{font-size:28px;font-weight:700;letter-spacing:-.02em;margin-top:4px;line-height:1.1}
.kpi .sub{font-size:12.5px;color:var(--muted);margin-top:4px}
.kpi.accent{border-left:3px solid var(--brand)}
.kpi.warn{border-left:3px solid var(--warn)}
.kpi.ok{border-left:3px solid var(--ok)}
a.kpi{display:block;color:inherit}
a.kpi:hover{text-decoration:none;border-color:#cbd3df}

/* Buttons & forms */
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 13px;border-radius:8px;border:1px solid var(--line);background:#fff;color:var(--ink);font:inherit;font-weight:550;cursor:pointer;white-space:nowrap;line-height:1.2}
.btn:hover{background:#f7f8fa;text-decoration:none}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-d)}
.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}
.btn.danger{color:var(--bad);border-color:#efc9c9}
.btn.danger:hover{background:var(--bad-soft)}
.btn.sm{padding:5px 9px;font-size:12.5px;border-radius:7px}
.btn.ghost{border-color:transparent;background:transparent}
.btn svg{width:15px;height:15px}
.btns{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
label{display:block;font-weight:550;font-size:13px;margin-bottom:5px;color:var(--ink2)}
label .req{color:var(--bad)}
input[type=text],input[type=email],input[type=date],input[type=password],input[type=number],input[type=search],select,textarea{
  width:100%;padding:8px 10px;border:1px solid #d6dae1;border-radius:8px;background:#fff;font:inherit;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:2px solid #bcd2fa;border-color:var(--brand)}
textarea{min-height:70px;resize:vertical}
.field{margin-bottom:14px}
.field .err{color:var(--bad);font-size:12.5px;margin-top:3px}
.field.has-err input,.field.has-err select{border-color:var(--bad)}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.form-grid .full{grid-column:1/-1}
.hint{font-size:12.5px;color:var(--muted);margin-top:3px}
.inline{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap}
.inline .field{margin:0}
.check{display:flex;gap:8px;align-items:center;font-weight:500}
.check input{width:auto}

/* Filters */
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.filters select,.filters input{width:auto;min-width:130px;padding:7px 9px}
.filters input[type=search]{min-width:220px}
.filters input[type=checkbox]{min-width:0}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}
.chip{padding:6px 11px;border-radius:999px;border:1px solid var(--line);background:#fff;color:var(--ink2);font-weight:550;font-size:13px}
.chip:hover{text-decoration:none;background:#f7f8fa}
.chip.on{background:var(--ink);border-color:var(--ink);color:#fff}
.chip .n{opacity:.65;margin-left:4px;font-weight:500}
.chips.sub{margin-top:-6px;align-items:center;padding-left:4px}
.chips.sub .chip{font-size:12px;padding:4px 9px}

/* Table */
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--line2);vertical-align:middle}
th{font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.03em;background:#fafbfc;white-space:nowrap}
th a{color:inherit}
th a.on{color:var(--ink)}
tbody tr:hover{background:#fafbfd}
tbody tr:last-child td{border-bottom:0}
td.name a{font-weight:600;color:var(--ink)}
tr.clickable{cursor:pointer}
.empty{padding:40px;text-align:center;color:var(--muted)}

/* Badges */
.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;background:var(--grey-soft);color:var(--ink2);white-space:nowrap}
.badge.red{background:var(--bad);color:#fff}
.b-nouveau{background:var(--grey-soft);color:var(--ink2)}
.b-mail{background:var(--brand-soft);color:var(--brand-d)}
.b-formulaire{background:var(--warn-soft);color:var(--warn)}
.b-valide{background:var(--ok-soft);color:var(--ok)}
.b-perdu{background:var(--bad-soft);color:var(--bad)}
.b-statut{background:var(--brand-soft);color:var(--brand-d)}
.badge.b-off{background:var(--grey-soft);color:var(--muted)}
.step.off{background:var(--grey-soft)}
.b-client{background:var(--violet-soft);color:var(--violet)}
.b-ok{background:var(--ok-soft);color:var(--ok)}
.b-warn{background:var(--warn-soft);color:var(--warn)}
.b-bad{background:var(--bad-soft);color:var(--bad)}
.b-info{background:var(--brand-soft);color:var(--brand-d)}
.code{display:inline-block;font-size:11.5px;font-weight:700;padding:2px 6px;border-radius:5px;background:#eef1f6;color:#40495a;letter-spacing:.03em}

/* Flash */
.flash{padding:10px 14px;border-radius:8px;margin-bottom:14px;font-weight:500}
.flash.ok{background:var(--ok-soft);color:#0f6345;border:1px solid #c4e6d6}
.flash.err{background:var(--bad-soft);color:#9b2c2c;border:1px solid #f0caca}

/* Pipeline */
.pipeline{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.step{border:1px solid var(--line);border-radius:9px;padding:12px;background:#fbfbfc;position:relative}
.step.done{background:var(--ok-soft);border-color:#bfe3d2}
.step .t{font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.03em}
.step .d{font-size:16px;font-weight:650;margin:4px 0 8px}
.step.done .d{color:var(--ok)}
.step form{display:flex;gap:6px;flex-wrap:wrap}
.step input[type=date]{padding:5px 6px;font-size:12.5px;flex:1 1 110px;min-width:0;width:auto}

/* Fiche */
.stack{display:grid;gap:16px}
.stack > .card + .card{margin-top:0}
.pipeline.two{grid-template-columns:repeat(2,minmax(0,1fr));max-width:640px}
.tri{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}
.tri section{padding:18px;min-width:0}
.tri section + section{border-left:1px solid var(--line)}
.tri h3{margin-bottom:12px}
.stack dl.info{grid-template-columns:130px minmax(0,1fr) 130px minmax(0,1fr)}
.fiche-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:18px}
.fiche-head .meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:6px}
dl.info{display:grid;grid-template-columns:150px 1fr;gap:8px 12px;margin:0}
dl.info dt{color:var(--muted);font-size:13px}
dl.info dd{margin:0;word-break:break-word}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{display:flex;gap:12px;padding:10px 0;border-bottom:1px solid var(--line2)}
.timeline li:last-child{border-bottom:0}
.timeline .dot{flex:0 0 30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;background:var(--grey-soft)}
.timeline .k-mail .dot,.timeline .k-whatsapp .dot,.timeline .k-appel .dot,.timeline .k-rdv .dot{background:var(--brand-soft)}
.timeline .k-statut .dot{background:var(--ok-soft)}
.timeline .k-abonnement .dot{background:var(--violet-soft)}
.timeline .k-alerte .dot{background:var(--warn-soft)}
.timeline .body{flex:1;min-width:0}
.timeline .when{font-size:12px;color:var(--muted)}
.timeline .txt{white-space:pre-wrap;word-break:break-word}
.tabs-mini{display:flex;gap:4px;margin-bottom:8px;flex-wrap:wrap}
.tabs-mini label{margin:0;padding:5px 10px;border:1px solid var(--line);border-radius:999px;font-size:12.5px;cursor:pointer;background:#fff}
.tabs-mini input{display:none}
.tabs-mini input:checked + span{color:var(--brand-d)}
.tabs-mini label:has(input:checked){background:var(--brand-soft);border-color:#c5d8fa;color:var(--brand-d)}

/* Alerts */
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:16px;overflow-x:auto}
.tabs a{padding:10px 14px;color:var(--muted);font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;display:flex;gap:6px;align-items:center}
.tabs a:hover{text-decoration:none;color:var(--ink)}
.tabs a.on{color:var(--ink);border-color:var(--brand)}
.alert-card{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.25fr);gap:16px;padding:16px 18px}
.alert-card + .alert-card{border-top:1px solid var(--line)}
.alert-card .who{font-weight:650;font-size:15px;color:var(--ink)}
.alert-card .lbl{font-weight:600}
.alert-card.upcoming{background:#fcfcfd}
.msg{background:#f7f8fa;border:1px solid var(--line);border-radius:8px;padding:10px 12px;white-space:pre-wrap;font-size:13px;max-height:180px;overflow:auto;margin-bottom:8px}
.subject{font-size:12.5px;margin-bottom:6px}
details.more summary{cursor:pointer;color:var(--brand);font-weight:550;font-size:13px;list-style:none}
details.more summary::-webkit-details-marker{display:none}
details.more[open] summary{margin-bottom:8px}
.mini-form{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-top:6px}
.mini-form input[type=text],.mini-form select{width:auto;flex:1;min-width:140px;padding:6px 8px;font-size:13px}

/* Charts */
.bars{display:flex;align-items:flex-end;gap:10px;height:200px;padding:10px 4px 0;border-bottom:1px solid var(--line)}
.bars .col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:0}
.bars .pair{display:flex;gap:3px;align-items:flex-end;height:100%;width:100%;justify-content:center}
.bars .bar{width:42%;max-width:22px;border-radius:4px 4px 0 0;position:relative;min-height:2px}
.bars .bar.a{background:var(--brand)}
.bars .bar.b{background:#2ab07f}
.bars .bar.c{background:var(--violet)}
.bars .bar span{position:absolute;top:-17px;left:50%;transform:translateX(-50%);font-size:11px;font-weight:600;color:var(--ink2)}
.bars .col.sel .bar.a{box-shadow:0 0 0 2px #fff,0 0 0 4px #9ec0f5}
.xlabels{display:flex;gap:10px;padding:6px 4px 0}
.xlabels a,.xlabels span{flex:1;text-align:center;font-size:12px;color:var(--muted);min-width:0}
.xlabels a.on{color:var(--ink);font-weight:700}
.legend{display:flex;gap:14px;font-size:12.5px;color:var(--ink2)}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.hbar{display:grid;grid-template-columns:130px 1fr 40px;gap:10px;align-items:center;margin-bottom:8px;font-size:13px}
.hbar .track{background:var(--grey-soft);border-radius:4px;height:10px;overflow:hidden}
.hbar .fill{height:100%;background:var(--brand);border-radius:4px}
.hbar .n{text-align:right;font-weight:600}
.hbar .l{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Login */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.login{width:100%;max-width:360px}
.login .brand-lg{font-size:20px;font-weight:700;margin-bottom:4px}

.pager{display:flex;gap:6px;justify-content:center;padding:14px}
.dup{background:var(--warn-soft);border:1px solid #f1d9a8;border-radius:8px;padding:12px 14px;margin-bottom:14px}

@media (max-width:1100px){
  .g4{grid-template-columns:repeat(2,1fr)}
  .g21{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.g-fiche{grid-template-columns:1fr}
}
@media (max-width:820px){
  .layout{display:block}
  .side{position:fixed;left:-240px;top:0;z-index:50;transition:left .2s;width:230px}
  .side.open{left:0;box-shadow:0 0 40px rgba(0,0,0,.3)}
  .mobile-top{display:flex;align-items:center;gap:10px;padding:10px 16px;background:#141b29;color:#fff;position:sticky;top:0;z-index:40}
  .mobile-top button{background:none;border:0;color:#fff;font-size:22px;cursor:pointer;padding:0 4px}
  .main{padding:16px 16px 60px}
  .g2,.g3,.g21{grid-template-columns:1fr}
  .topbar .grow{flex-basis:100%}
  .form-grid{grid-template-columns:1fr}
  .alert-card{grid-template-columns:1fr}
  .search input[type=search]{width:100%}
  .search{flex:1}
  .pipeline,.pipeline.two{grid-template-columns:1fr}
  .tri{grid-template-columns:1fr}
  .stack dl.info{grid-template-columns:120px minmax(0,1fr)}
  .tri section + section{border-left:0;border-top:1px solid var(--line)}
  dl.info{grid-template-columns:120px 1fr}
  .bars{gap:4px}.xlabels{gap:4px}
  .hide-m{display:none}
  .filters select,.filters input{min-width:0;flex:1 1 140px}
}